Services

How far in advance should I place my wedding cake or large event order?
I recommend booking at least 3-4 months before weddings, as the wedding season typically books up very quickly and I can only take on so many events each weekend. For custom cakes for special events, 2-3 months is always a good amount of time, although if you start planning earlier that's even better!
Get in touch to check my availability! Depending on the design it could even be more - some decorations require ample drying time and that is the process that cannot be sped up.
For my Classic Birthday Cakes, 1-2 weeks is the typical time requirement. Dates are available as per the calendar.

I just want a simple birthday cake, how much notice do you need?
I do book up fast, so the earlier the better. To order one of my Classic Birthday Cakes it is best to do so at the latest 2-3 weeks before the event, for all custom works please allow more lead time.

What information do you need from me in order to provide a quote?
I am happy to provide you with a preliminary quote by email. Please let me know the following information: your event date, number of guests expected, address of your venue, sample ideas you may have for the style of cake you are looking for, or a mood board for your event, so that I know what type of style you are going for! Get in touch!

What forms of payment do you accept?
I accept etransfers (preferred), Visa, Mastercard, Amex, debit and cash. For your convenience, I can set up an interactive invoice for you to be paid online. Once paid, you immediately receive an automated payment receipt to keep for your records.

How does your payment work?
To reserve your event date I do require a deposit, this is usually $150-$250, however it may be more depending on the scope of work. Balance for your order is due 2 weeks before your event, or at pickup if you are picking up from my studio. Interim installment payments may be due depending on the scope of work.

What is your cancellation/refund policy?
I only am able to take on a limited number of commissions per weekend, once you reserve your date, this takes up a spot and I may be in a position to refuse another commission. 

Cancellation of wedding cakes:
Once the deposit is made, the deposit is non-refundable.
Why is the deposit non-refundable?
Although the cake hasn't been prepared yet, by now we have already exchanged multiple emails, and even possibly covered design details, and have had a consultation or tasting. Since you have booked a spot, I may already have been in a position to decline another order for this date. Deposit covers this labour and the time investment, this is why deposits are non-refundable.

Online Store Orders:
I do not accept cancellations for online store orders, even if you decide to cancel your event the cake can still be shared with your loved ones. Cakes also freeze well, should you need to do that.

No Show Policy:
Your order needs to be picked up during my business hours. If your order remains unclaimed during my business hours, you will have to arrange an alternate pickup date - please get in touch to schedule this.
Should you decide not to pick your order up, there are no refunds.

Where are you located?
Please note that I bake to order only and I meet with Clients by appointment only.

My boutique studio and a fully certified home based commercial kitchen are located in Stoney Creek, ON Canada. I am fully licensed with the City of Hamilton and inspected by the Health and Safety Food Department.

When can I stop by to discuss my event details?
I am a by appointment only cake studio, please contact me to schedule your consultation.

Are you nut free, gluten free, vegan?
No, my kitchen uses nuts, gluten/wheat, eggs and dairy - all ingredients are locally outsourced, organic and pasture raised.

FAQ's